Bay Guest Rewards

Frequently Asked Questions

  • What is Bay Guest Rewards? 
    This is a new loyalty program under Bay Hotels & Resorts to reward loyal customers. They can register with us and earn points, which can be used to redeem complimentary or future stays at lower rates.
  • Who can join Bay Guest Rewards? 
    Everyone is welcome to join us a member and be rewarded for being our loyal customer as long as you are above 21 years of age.
  • What are the benefits for being a member? 
    Guaranteed discounts: You enjoy best guaranteed rates immediately after signing up and will get best members’ rates always.
    Free stays: Use your earned points to redeem free future stays. With every qualified SGD1 spend, you will earn 1 point. Every 40 points is equivalent to SGD1 value.
    Late check-out at 3PM: Enjoy early check-in and late check-out without extra charges.
    Special rates for dining and event promotions: Receive members-only exclusive promotions and discounts.
  • Do i have to pay to be a member? 
    Membership is absolutely free. You will receive an email to reset your password upon sign-up. To access any balance, feel free to login to your account.
  • When will my membership expire? 
    Membership will be valid lifetime. Points earned will expire 2 years from date of issue.
  • Where and how can i utilise the points? 
    Bay Rewards points accumulation and redemption is only valid for Bay Hotel Singapore at the moment. For redemption, login to your account and upon payment, you can key in the number of points which you would like to use for offsetting the outstanding amount.

Bay Guest Rewards Terms & Conditions

  • Membership
    • Signing up for Bay Guest Rewards is complimentary via www.bayhotelsingapore.com
    • Members will receive a confirmation email when they sign up, after which they may log in to personal account on the website via their email and password
    • Members are to provide their email address and identification when required at the hotels as no physical cards are issued to members
    • By signing up as a member, you agree to abide by all the terms and conditions set by Bay Hotels & Resorts Pte Ltd (BHR)
  • Benefits: Discounted room rate for members
    • Room rate discount is shown upon members log in to their membership account
    • Room booking must be made directly via hotel website, reservations or corporate sales
  • Benefits: Early check-in, late check-out & guaranteed reservation
    • Early check-in and late check-out is subject to availability
  • Validity period
    • Bay Guest Rewards is a lifetime membership
    • Un-utilised points will expire after two years from date of issue
    • Bay Hotels & Resorts Pte Ltd (BHR) reserves the right to terminate the membership within 30 days of notice
    • Should there be any misuse, Bay Hotels & Resorts Pte Ltd (BHR) reserves the right to terminate the member’s account and forfeit all the points
  • Issuance of points
    • Bay Hotels & Resorts Pte Ltd (BHR) reserves the right to update the currency rate for issuance of points earned with every qualifying night or stay
    • Points are issued for qualifying room rates inclusive of packages and taxes, to members booking via own channels such as www.bayhotelsingapore.com, reservations or sales and stay overnight at the hotel
    • Points are issued within 1 day after check out, to each corresponding invoice
    • If the points have not been issued accordingly, please contact the Membership Centre via the following steps:
  • Redemption of points
    • Points received can only be used from the next visit and will only be awarded after checkout
    • 40 points will be equivalent to SGD1 during redemption (estimated)
  • Transfer of Bay Guest Rewards
    • Membership is not transferable
  • Enquiries
    • For all enquiries, please email rewards@bayhotelsingapore.com for a response during business hours from Mondays to Fridays between 9am to 6pm
    • Bay Hotels & Resorts Pte Ltd (BHR) reserves the right to amend the Terms and Conditions periodically
  • Disclaimer
    The material contained in this website (the “Website”) has been produced by Bay Hotels & Resorts Pte Ltd (BHR) (“the Company”) in accordance with its current practices and policies, and with the benefit of information currently available to it. All reasonable efforts have been made to ensure the accuracy of the contents of the pages of the Website at the time of preparation. The Company regularly reviews the Website and where appropriate will update pages to reflect changes in circumstances.
    Notwithstanding all efforts made by the Company to ensure the accuracy of the Website, no responsibility or liability is accepted by the Company in respect of any use or reference to the Website, or for any inaccuracies, omissions, mis-statements or errors in the said material, or for any economic or other loss which may be directly or indirectly sustained by any visitor to the Website or other person who obtains access to the material on the Website.
    The Company in particular does not warrant that any special offers posted are still available.
    The material on the Website is for general information only and nothing in the Website contains professional advice or any binding commitment upon the Company in relation to the availability of the services provided by the Company.
    Some parts of the Website are restricted Member areas containing Member information, and visitors will be required to submit their Bay Guest Rewards password to access such areas. Visitors who are Members must keep safe and confidential their password and the Company accepts no liability for any unauthorised access to Member information on this Website due to the loss of password details or the careless access and use of such information by a Member or for other reason whatsoever.The links to third-party sites (if any) on the Website will direct you away from the website.
    The linked sites are not related to or under the control of the Company and the Company is not responsible for the contents or security of any linked site.